Marketing ops: capture NPS and tag promoters instantly
Marketing ops: capture NPS and tag promoters instantly
Senior marketing managers miss NPS replies from new contacts, creating segmentation gaps and untargeted outreach. Records and tags NPS by contact so ops can prioritize promoters.
Overview
Unrecorded NPS replies leave marketing guessing and stretch campaign relevance. This workflow captures and categorizes NPS on contact create/update, routing promoters into priority outreach and flagging detractors for action. The result is faster response times, zero missed follow-ups, and clearer sentiment visibility.
Notable Features
- Tag contacts by NPS category
- Create NPS record on contact
- Alert marketing ops about detractors