Mark support ticket when user watches proof video
Mark support ticket when user watches proof video
Your onboarding tickets lack viewed-content context, leaving reps unsure which customers completed key tutorials. Update the ticket to record watched status so reps see readiness and act the same day.
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Overview
When watched-content flags don't make it into ticket records, reps lack context and outreach gets delayed. This flow writes watched status directly to the ticket and surfaces readiness to customer success in minutes so teams can follow up the same day.