Mark question threads as issues in investigation sheet
Mark question threads as issues in investigation sheet
You miss engineering questions when reactions sit in Slack threads untracked or without links for investigators. Capture and flag those messages into your investigation sheet so triage can act quickly.
Overview
When engineers tag a thread with a question reaction, those items should not be lost in chat. This flow captures the message, links it to a weekly investigation worksheet, and gets issues in front of triage within minutes so leads can act promptly.