Mark leads Do Not Contact from opt-out messages
Mark leads Do Not Contact from opt-out messages
You receive opt-out SMS replies but leads remain contactable, risking accidental outreach. Sales and compliance avoid outreach within minutes when matching leads are marked DNC.
Workflow preview:
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Overview
When a contact sends an opt-out reply your reps must stop outreach immediately to avoid compliance issues. This flow marks those leads DNC and removes them from outreach lists within minutes, freeing sales and compliance from manual updates.