Mark IT request as complete in ticketing and database

Your IT requests stay open when confirmations aren't recorded, causing duplicate work and stale queues. It closes the linked task and updates your request table so records reflect closure same day.

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Overview

Unrecorded confirmations in chat leave tickets open and create extra work for your technicians. This flow closes the linked ticket and updates the request record automatically, freeing IT operators from manual closure and ensuring records reflect closure within minutes.