Mark issue resolved and notify requester by email
Mark issue resolved and notify requester by email
Your TV issue reports often lack closure updates, delaying facilities triage and prolonging service interruptions. The workflow updates the ticket and emails the requester so cases close same day.
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Overview
When a display or asset is fixed, this flow removes manual steps by updating the issue record and emailing the requester automatically. Facilities coordinators and program leads get clear status and requesters receive confirmation within minutes, enabling same-day closures.