Mark incoming STOP SMS as opted-out in contact records
Mark incoming STOP SMS as opted-out in contact records
You receive STOP replies by SMS that aren't tracked, so lists continue to include opted-out contacts. Opt-outs are recorded immediately so campaign managers skip these recipients before the next send.
Overview
Unrecorded STOP replies expose your lists to compliance risk and waste outreach effort; campaign managers need reliable suppression. This flow captures STOP SMS and marks matching records as opted-out so teams stop messaging those contacts within minutes and preserve an audit trail before the next send.