Mark first support response and notify team channel

Your ticket updates miss first-response flags, leaving SLAs unclear and ops chasing. Capture the agent's first reply and ping your triage channel so reporting stays accurate within minutes.

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Overview

Stop relying on manual ticket flags: when agents send their first reply, this flow records that first-response status and pings your triage channel within minutes. Support ops gets SLA-ready data faster and reduces manual chasing before daily reports.