Mark claim rows when support messages go unresponded
Mark claim rows when support messages go unresponded
Your claim evidence requests posted in support channels can sit unacknowledged and block case progress. It flags and timestamps the tracker row so coordinators can prioritize follow-up same day.
Overview
Unacknowledged evidence requests slow claims and create avoidable handovers. This flow marks and timestamps the claim tracker so coordinators immediately see gaps and assign follow-up, enabling visible action within minutes or the same day.