Mark appointment as confirmed and notify the customer

Booking replies in chat leave calendar events unconfirmed and coordinators guessing attendance. It writes the confirmed attendee to the event and sends a customer reply so bookings are clear same day.

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Overview

If confirmations arrive by chat, your coordinators often lack clear attendance status and waste time chasing replies. This workflow marks the calendar event as confirmed and replies to the customer automatically, giving your staff same-day visibility and eliminating manual follow-up.