Mark and summarize solved tickets from channel reaction

You mark threads as completed, but ticket entries often lack a root cause, resolution, and category. The workflow appends a concise summary so agents can close tickets with full context within minutes.

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Overview

When thread conclusions live only in chat, audits and postmortems lose crucial details and responders must re-create summaries. This flow captures thread context, creates a concise root-cause/solution/category, and updates the ticket and tracking sheet so agents can close follow-ups within minutes.