Map numeric check-ins to readable answers for support ops
Map numeric check-ins to readable answers for support ops
Weekly check-in responses arrive as numeric codes, giving advocates no context for triage. Readable answers are written back so advocates can triage and follow up same day.
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Zap details:
Overview
When weekly check-ins come in as numeric codes, caregiver advocates lack the context needed to triage and follow up. This flow converts those codes into readable answers and writes them back, enabling same-day triage and faster support handoffs.