Log social message replies and update contact outreach status
Log social message replies and update contact outreach status
Your social replies aren't recorded on contact records, leaving campaign context missing and reps blind to reply history. The flow updates contacts so teams can prioritize replies same day.
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Overview
When inbound social replies aren't tied to contacts, campaign context is lost and follow-ups stall. This flow captures replies, pins them to the right contact, and flags outreach status so campaign managers and reps can act within hours.