Log new inbound IT emails to tracker with attachments
Log new inbound IT emails to tracker with attachments
Your support and vendor emails arrive in multiple inboxes, hiding incident context and attachments. Capture dated tracker entries with attachments so technicians start triage same day.
Overview
When inbound support or vendor emails lack a consistent intake, technicians waste time finding context and attachments. This workflow captures each qualifying message as a dated tracker entry and stores attachments in Drive so on-call staff can begin triage the same day.