Log incoming messages and pause sequences in CRM
Log incoming messages and pause sequences in CRM
You get inbound messages that aren't recorded on the lead, leaving reps without context and risking duplicate outreach. Log it and pause sequences so reps reply with context.
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Overview
Inbound social and email replies frequently miss the CRM and cause duplicate touches that frustrate prospects. This flow captures those replies as lead activities and pauses active sequences so reps can respond with context within minutes.