Log inbound messages and pause outreach sequences for leads
Log inbound messages and pause outreach sequences for leads
Your inbound social and chat messages arrive untracked in CRM, so reps may continue outreach without reply context. Add messages to leads and pause sequences so reps see replies quickly.
Overview
When prospects reply via social or chat channels, your outbound sequences must stop and reps need reply context. This flow logs the inbound message to the lead and pauses active sequences so reps see replies and avoid duplicate outreach within minutes.