Legal support ops: stop billing errors from covered time

Support ops miss covered time flags, causing misclassified charges and billing disputes. Mark entries zero-priced and update matter fields, keeping covered-hours totals and billing status accurate.

Overview

Missed covered flags create billing disputes that erode client trust and make reconciliation painful. This workflow ensures covered hours are zero-priced and matter totals update as entries are recorded, preventing misclassified charges and giving support ops a reliable audit trail.

Notable Features

Mark covered entries zero-priced
Update matter custom fields
Notify ops when coverage changes