Legal support ops: capture billable time from matter uploads

Support ops miss billable time when uploads lack time entries, causing invoicing gaps and audit risk. Create time entries against correct matter so billing and ops have accurate audit-ready records.

Overview

Missed time entries create invoicing gaps and audit exposure for small legal firms. This workflow ties every matter upload to a time entry, eliminating billing blind spots and preserving audit trails. Support and billing staff get consistent, auditable records and fewer manual follow-ups.

Notable Features

Create matter-linked time entries
Filter uploads by document type
Notify billing on entry creation