Legal founders: ensure chat sessions close after bot sign-off

Founders at small law firms miss chat closures when the bot ends conversations, causing missed follow-ups and client confusion. This flow marks the support record closed so founders can prioritize follow-up.

Overview

Chatbot handoffs create client risk when conversations stay open and follow-ups slip. This workflow guarantees support records reflect the bot's closing message, eliminating stale open chats and enabling zero missed follow-ups. Founders get accurate records and immediate alerts so live client handoffs happen reliably.

Notable Features

Mark chat sessions closed on bot sign-off
Update support records with status
Alert founder of closed sessions