Label incoming messages as spam or genuine customer inquiry
Label incoming messages as spam or genuine customer inquiry
Incoming messages arrive unfiltered, forcing agents to sort ads and confirmations instead of support cases. It labels conversations so agents see customer requests first and act within minutes.
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Overview
Stop wasting agent time on promotional chatter and repetitive confirmations. This flow classifies incoming messages and tags conversations so agents spot real support requests instantly and respond within minutes. That clarity shortens triage time and improves SLA compliance.