Keep voice operations ahead of every carrier-change request

Voice operations miss carrier-change entries in CRM, causing untracked requests that risk outbound and whitelist updates. Create a tracked issue and notify Voice Ops so requests are prioritized and resolved quickly.

Overview

Untracked carrier changes create intake gaps and routing failures that put outbound operations at risk. This workflow creates a tracked issue and alerts Voice Operations, turning every carrier-change record into a prioritized work item and ensuring near-zero missed follow-ups.

Notable Features

Create tracked issue per carrier change
Notify Voice Operations channel instantly
Flag outbound and whitelist requests