Keep unlinked support tickets visible for IT teams

IT admins see unlinked tickets slip through, risking SLA breaches. Place tickets with no contact into a priority queue for agent triage.

Overview

Unlinked tickets create SLA risk and frustrate customers. This workflow moves tickets without contacts into a priority pipeline and notifies agents, turning overlooked items into immediate triage so support leaders see faster handoffs and no missed follow-ups.

Notable Features

Detect tickets with no contact
Move unlinked tickets to priority queue
Alert agents for prompt follow-up