Keep TS operations on top of chat thread requests

TS operations see onboarding, reactivation and update threads buried in channels, causing missed handoffs. Contextual notifications route threads to the right channels or DMs so ops can act quickly.

Overview

Buried onboarding and reactivation chat threads stall handoffs and put internal timelines at risk. Convert thread events into contextual notifications routed to the right channels or DMs so TS ops can route and act quickly, reducing missed handoffs and keeping requests visible.

Notable Features

Post contextual notifications to channels
Route threads to assigned operators
Enrich messages with requester details