Keep ticket ownership accurate after CRM owner assignments

Support agents lose ticket ownership when CRM owners change, causing SLA risk. This workflow updates ticket assignees, adds express-order deadlines, and notifies agents so reviews are prioritized.

Overview

When CRM ownership drifts, support agents face unclear responsibilities and SLA risk. This workflow keeps ticket assignees, express deadlines, and notifications aligned so review work is prioritized and ownership is never missed — teams report faster handoffs and clearer accountability.

Notable Features

Update ticket assignees instantly
Add express-order deadline fields
Notify agents via Slack or email