Keep tenant ticket timers off for data scientists

Data scientists see tenant timers run after hours, producing inaccurate logs and stale statuses. Weekday updates stop timers so support agents and operations see accurate statuses and aligned time tracking.

Overview

After-hours timers distort support workload and skew reporting. This workflow stops timers on tenant communication tickets at the end of each weekday, giving support agents and operations reliable ticket states and aligned time tracking. Teams report clearer time records and simpler reconciliation.

Notable Features

Turn timers off on schedule
Identify tickets with active timers
Notify support agents and operations