Keep technical support org admins on new tickets

Support ops lose org admin visibility on ticket creation, causing missed escalations and unclear ownership delaying resolution. Add and notify org admins so support and admins align on issue status.

Overview

When organization admins aren't looped into tickets, escalations stall and support lacks account context. This workflow adds and notifies org admins on ticket creation, eliminating stakeholder oversights and keeping incident ownership clear. Support leaders report faster escalation resolution and fewer missed follow-ups.

Notable Features

Add organization admins as participants
Notify admins and support immediately
Record participant changes in ticket