Keep support tickets updated for agents and managers

Support agents resolving tickets in one tool leave central records outdated, causing duplicate work. Updates push resolution status to the central ticket table so managers have accurate reporting.

Overview

Support agents and managers lose visibility when resolution statuses diverge across tools. This workflow keeps the central ticket table current when tickets are marked resolved, preventing duplicate follow-ups and cleaning up reporting. With consistent status updates, managers gain accurate visibility and agents avoid reworking resolved cases.

Notable Features

Update central ticket records
Notify agents and managers
Prevent duplicate follow-up work