Keep support ticket updates mirrored to dev issues

Ops managers watch support tickets and dev issues fall out of sync, causing duplicated work during triage. Mirror ticket updates to linked dev issues so engineers and support have one current record.

Overview

Support and engineering lose context when tickets and dev issues diverge, creating rework and slower triage. Mirroring ticket updates into linked issues gives engineers the full history they need and eliminates duplicated work, so triage and prioritization happen faster.

Notable Features

Mirror ticket field changes
Post updates as issue comments
Link tickets to existing issues