Keep support ticket subjects showing company and counts

Support agents see stale ticket subjects, causing misprioritization and SLA risk. It renames tickets when properties change so agents see company and service counts for correct prioritization.

Overview

Support agents miss SLAs when ticket subjects don't reflect company or remaining services. This workflow keeps subjects accurate as properties change, eliminating stale context and ensuring tickets are prioritized correctly. The result is fewer escalations, faster SLA response, and clearer audit trails.

Notable Features

Rename ticket subjects on change
Pull company counts into tickets
Prevent misprioritized stale tickets