Keep support ticket statuses accurate for business owners

Business owners see resolved cards left open, causing ticket backlog and unhappy customers. Moving a card to Resolved updates ticket status so agents close tickets faster.

Overview

Unmapped board moves leave tickets open and frustrate customers, which threatens retention and adds avoidable workload for business owners. Linking card moves to your helpdesk ensures moved cards mark tickets Resolved, eliminating missed closures and helping agents close workflows faster.

Notable Features

Update ticket status on move
Notify assigned support agent instantly
Add resolution note to ticket