Keep support ticket ownership updated for marketing ops

Support agents miss ticket owner or status updates, causing order and campaign delays. This copies owner and status to a shared sheet so marketing ops and support can triage tickets faster.

Overview

When ownership or status slips, orders and campaign tasks can stall and managers lose visibility. Mirroring those changes to a shared sheet centralizes triage so marketing ops and support act faster, and teams report fewer missed follow-ups.

Notable Features

Mirror owner and status fields
Update rows by ticket ID
Alert on critical ownership changes