Keep support staff alerted to new chats for business owners

Support agents miss new chats in the inbox, causing SLA breaches and unhappy customers. Slack alerts notify agents when chats start so they can prioritize conversations and protect SLAs.

Overview

Missed chats create SLA breaches and risk customer churn. This workflow pushes every new customer conversation into Slack with links and priority tags, turning inbound chats into immediate action so agents respond faster. Customers report fewer missed conversations and clearer handoffs between chat and ticketing.

Notable Features

Notify support channels when chats start
Attach chat links and context
Tag on-call agents in Slack