Keep support QA queues updated with flagged closed tickets

Support managers miss coaching when flagged closed tickets are scattered, causing QA sampling gaps. Flagged closed tickets join each agent's QA list, giving reviewers a rolling sample to assess quality.

Overview

Missed QA samples let coaching opportunities slip and allow repeated issues to persist. This workflow guarantees flagged closed conversations land in each agent's QA list, giving managers a reliable rolling sample for coaching and compliance. Managers report more consistent feedback cycles and fewer missed review items.

Notable Features

Add flagged conversations to QA lists
Keep per-agent review queues trimmed
Notify QA reviewers of new entries