Keep support ops' verification rejections logged and found

Support ops miss rejected verification messages in support channels, causing missed follow-ups. Log every rejection to a central spreadsheet so agents have searchable records for follow-up.

Overview

Missed verification rejections let cases age and create blind spots in ops reporting. This workflow captures rejected SMB verifications from your support channel and logs them to a central spreadsheet, delivering searchable records so support ops never lose a case and reporting is reliable.

Notable Features

Log rejections to central spreadsheet
Extract contact details from messages
Notify support ops of new entries