Keep support ops updated when members purchase plans

Customer support ops miss member plan info when purchases sit in purchase logs, leading to onboarding delays. It updates the member database with plan timestamps so support can start onboarding.

Overview

When purchase details never reach the member database, support ops face onboarding gaps and entitlement errors. This workflow ensures every purchase enriches member records and notifies support, eliminating missed entitlements and enabling onboarding to start promptly. That removes manual handoffs and creates reliable triggers for ops to act.

Notable Features

Create or update member records
Add plan and timestamps fields
Notify support ops of purchases