Keep support ops tags accurate when client status changes

Customer support ops lose accurate tags when status becomes 'en accompagnement', causing mis-targeted onboarding and extra support tickets. This applies formula and journey tags so onboarding targets correctly.

Overview

Mis-tagged clients trigger mis-targeted onboarding and extra support work — a direct hit to customer experience. By applying formula and journey tags when status changes, support ops and marketing get accurate segmentation and onboarding messages go to the right clients, reducing manual fixes and missed touchpoints.

Notable Features

Apply formula and journey tags
Ensure email lists match status
Alert support ops on mismatches