Keep support ops routing apps to trigger matching queue

Customer support ops see applications misfiled in folders, causing triage delays and missed follow-ups. Ensuring agents begin triage quickly and avoid backlog.

Overview

Misfiled applications create triage delays and risk missed follow-ups for customer support ops. This workflow routes submitted applications into the Trigger Matching queue so agents start triage quickly and avoid backlog. Customers report faster response times and zero missed follow-ups.

Notable Features

Move applications on folder change
Route records into trigger matching
Notify support ops of relocations