Keep support ops notified when public mentions appear

Support ops lose visibility when team mentions get buried in public threads, risking SLA breaches. It alerts relation reps inside the thread so public inquiries get immediate attention.

Overview

Public channel mentions can hide customer questions and create SLA risk for support ops. This workflow delivers in-thread alerts to relation reps and logs mentions for audit, giving support reps immediate visibility so response times drop dramatically and follow-ups aren't missed.

Notable Features

Send in-thread mention alerts
Notify assigned relation rep
Create searchable mention log