Keep support ops notified of callback bookings from invitees

Support ops lose callback context when invitee bookings only live in calendars, risking SLA breaches. It schedules callbacks with customer details so support agents call with full context.

Overview

Missed callbacks create SLA breaches and frustrate customers. This workflow turns invitee bookings into scheduled contact-center callbacks with caller details, so support agents call with context — reducing missed follow-ups and improving first-contact outcomes.

Notable Features

Create scheduled callbacks with context
Attach customer details to callbacks
Alert agents with appointment info