Keep support ops' lead records updated after calls

Customer support ops lose lead context when calls aren't logged, causing missed follow-ups and broken speed-to-lead reporting. The workflow updates leads on call events, restoring reliable metrics.

Overview

Support ops lose reliable follow-up and accurate speed-to-lead when call events don't reach the CRM. This workflow pushes every call event into lead records and your reporting layer, eliminating gaps in agent handling metrics so managers have reliable performance data and zero missed follow-ups.

Notable Features

Update CRM lead records on calls
Calculate and store speed-to-lead
Alert supervisors for missing follow-up