Keep support ops informed with normalized applicant records

Customer support ops get form submissions missing API responses and timestamps, causing stalled intake. Create normalized records with API responses and timestamps so agents start triage quickly.

Overview

Missing API responses and timestamps leave customer support ops chasing incomplete applicant records and stalling intake. Centralize every submission into a normalized internal record with raw API responses, computed age, and timestamps so agents begin triage quickly and manual reconciliation is eliminated.

Notable Features

Create normalized submission records
Capture API responses and timestamps
Notify agents about incomplete submissions