Keep support ops informed with chatbot event logs

Support ops miss bot-handled chats when tagged events don't reach analytics, creating triage and training blind spots. The workflow forwards tagged chatbot messages into analytics, ensuring triage-ready visibility so support ops detect recurring issues faster.

Overview

Support ops lose visibility when chatbot-tagged events never reach analytics, creating training gaps and slower triage. This workflow ensures every chatbot-tagged message lands in your analytics stream so support ops get triage-ready visibility and zero missed bot interactions. The result is cleaner event logs and faster detection of recurring user issues.

Notable Features

Forward tagged chat events
Enrich events with user context
Create analytics-ready event records