Keep support ops haul records updated from inbound emails

Customer support ops miss haul confirmations in busy inboxes, causing delayed dispatches and missed pickups. It updates haul records to 'Replied' with timestamps, so ops can follow up faster.

Overview

Missed haul confirmations create dispatch delays and frustrated customers for environmental services providers. Converting inbound booking emails into 'Replied' status updates with timestamps gives ops a clear audit trail and drives faster follow-ups—teams report faster response times and fewer missed pickups.

Notable Features

Detect booking codes in emails
Update haul record status
Add reply timestamps to records