Keep support ops enrolling promoters into review campaigns

Customer support ops let promoter NPS replies sit in inboxes, losing timely review opportunities and social proof. Add promoters to review emails so marketing captures fresh public reviews.

Overview

Missed promoter follow-ups mean lost public reviews and weaker social proof. This workflow keeps customer support ops and marketing aligned by enrolling promoters into review-email campaigns immediately, turning positive feedback into published reviews while experiences are fresh. Teams report faster follow-ups and zero missed promoter enrollments.

Notable Features

Capture promoter responses from forms
Add promoters to review sequence
Alert marketing when promoters enroll