Keep support ops capturing post-call feedback while it's fresh

Support ops miss post-call surveys after appointments, leaving gaps in call-quality monitoring. Send brief feedback emails minutes after calls so agents get fresh input and coach quickly.

Overview

Missed post-call surveys create blind spots in call-quality monitoring and expose support ops to SLA risk. This workflow ensures every support appointment triggers a survey shortly after the call, delivering fresh feedback so agents can coach and resolve issues faster. Operations leaders gain clearer quality signals and fewer missed follow-ups.

Notable Features

Send surveys after support calls
Delay delivery to capture fresh feedback
Create centralized survey response inbox