Keep support ops calendars accurate for substitute classes

Customer support ops miss substitute class requests, causing double bookings and member churn. This workflow creates calendar events from submissions so coordinators confirm coverage.

Overview

Missed or double-booked substitute classes frustrate members and create last-minute staffing chaos. This workflow turns every substitute request into a rich calendar event and notifies support ops, eliminating manual entry and streamlining coverage. The result is faster response times and reliable coverage confirmations.

Notable Features

Create detailed calendar events
Attach roster and substitute notes
Alert support ops on new events