Keep support ops audit-ready with centralized file logs

Support ops miss inbound file emails in busy inboxes, causing overlooked attachments and delayed case resolution. It logs file notices to a central sheet so agents can prioritize follow-up.

Overview

Support ops risk missed attachments and delayed case resolution when file notifications get buried. This workflow captures every file notice into a central log and alerts agents, creating a clear audit trail and driving faster follow-up so SLA risks are reduced and no uploads go unnoticed.

Notable Features

Log file notices to a sheet
Extract sender company and timestamp
Notify support agents of uploads