Keep support ops armed with accurate contact job titles

Customer support ops miss job titles in CRM profiles, causing misrouted tickets and tangled escalation handoffs. Enrich contacts from webhook data so agents route and prioritize cases quickly.

Overview

Outdated contact roles lead to misrouted tickets and messy escalations for support ops. Keep CRM contact roles current with webhook-driven enrichment so agents have role context for routing and prioritization — teams report clearer routing and fewer misrouted tickets.

Notable Features

Enrich CRM contact job titles
Update existing contacts when available
Notify support agents on change