Keep support ops and engineers informed of install events

Support ops at software startups miss install messages in busy channels, causing triage delays. This forwards install posts to the virtual-assistant channel so engineers and support see new installs.

Overview

Installation messages buried in Slack create triage delays and frustrate customers. Route install posts into the virtual-assistant channel and notify engineers so visibility improves, handoffs are faster, and missed installations are dramatically reduced.

Notable Features

Forward install posts to channel
Notify engineers and support
Prevent missed installation handoffs