Keep support ops alerted to Urgent Demo messages

Support ops miss 'Urgent Demo' mentions in busy channels, causing demo requests to stall and prospects to wait. Notify designated responders so agents can triage high-priority demos before they stall.

Overview

Support ops risk stalled demo requests when high-priority messages get buried in busy channels. This workflow routes every 'Urgent Demo' mention to designated responders and creates triage reminders, ensuring response times drop dramatically and demos don't stall.

Notable Features

Ping designated agents in-channel
Detect messages mentioning urgent demo
Create quick triage reminders for agents